Welcome to Mystical Wellness Spa! Before you book our professional wellness and massage services, we request you to carefully read and understand the following terms and conditions:

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All wellness services are provided by trained therapists. We do not make any misleading, false, or unverified health-related claims.

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 1. Booking and Reservations:

• Appointments can be scheduled through phone calls, email, or direct visits to the spa.

• Any cancellations or rescheduling request should be informed at least 24 hours before the appointment time.

 

​ 2. Arrival and Late Policy:

• Guests are requested to arrive at least 15 minutes before the scheduled appointment.

• Late arrivals may lead to reduced service duration to avoid inconvenience to other guests.

 

 3. Health and Wellness:

• Please inform your therapist about any medical conditions, allergies, injuries, or health concerns before starting the service.

• Pregnant guests are advised to consult a doctor before booking any spa service.

• Certain medical conditions may require prior approval from a physician before receiving specific wellness services.

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 4. Payment and Gratuity: 

• Payments must be completed after the service is finished. We accept cash, credit cards, and gift certificates.

 

 5. Spa Facilities: 

• Payments must be completed after the service is finished. We accept cash, credit cards, and gift certificates.

• Guests are requested to maintain the peaceful spa environment by avoiding loud conversations and mobile phone usage.

 

 6. Personal Belongings:

• Mystical Wellness Spa is not responsible for loss or damage to personal belongings during your visit.

• Guests are advised to keep valuables safely in lockers if provided or avoid bringing expensive items to the spa.

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 7. Age Requirement:

• Guests below 18 years of age must be accompanied by a parent or guardian and may have limited access to certain spa services or facilities.

 

 8. Gift Certificates: 

• Gift certificates are available for purchase and can be used for spa services or selected products.

• Gift certificates are non-refundable and cannot be redeemed for cash.

 

 9. Feedback and Concerns:

• Your feedback is important to us. Please feel free to share your suggestions or concerns with our team or management.

 

By booking an appointment or using our facilities, you agree to follow the above terms and conditions.

Thank you for choosing Mystical Wellness Spa In Surat. We look forward to welcoming you.